Troubleshooting your linked card (Plaid)

Invalid Credentials
If you're linking your online banking credentials and get this error message we encourage you to double-check that there weren't any spelling or c...
Thu, 27 May, 2021 at 10:35 AM
Invalid multi-factor authentication
If you're linking your online banking credentials and get this error message it means there was an issue with the answers you provided in the bank auth...
Thu, 27 May, 2021 at 10:35 AM
Temporarily Locked Account
If you're linking your online banking credentials and get this error message it means you’ve entered your credentials incorrectly too many times. This ...
Thu, 27 May, 2021 at 10:37 AM
Unable to support account
If you're linking your online banking credentials and get this error message it means our provider (Plaid) was unable to support your account due to re...
Thu, 27 May, 2021 at 10:37 AM
Account not authorized
If you're linking your online banking credentials and get this error message it means you must log in directly to your financial institution and take s...
Thu, 27 May, 2021 at 10:37 AM
Multi-factor authentication not supported
If you're linking your online banking credentials and get this error message it means the bank changed their MFA method and it's not supported by ...
Thu, 27 May, 2021 at 10:38 AM
No accounts
If you're linking your online banking credentials and get this error message it means you don’t have a credit card connected to your bank account. In t...
Thu, 27 May, 2021 at 10:38 AM
Password or MFA information has changed
If you're linking your online banking credentials and get this error message it means your MFA information has changed. This can be easily sorted out,...
Thu, 27 May, 2021 at 10:39 AM
Invalid user name
If you're linking your online banking credentials and get this error message it means the username provided does not match the original username. This ...
Thu, 27 May, 2021 at 10:39 AM
Re-link your card
If your password or MFA information has changed, or if your bank requires new authentication methods, you will receive a notification in the app instructing...
Thu, 27 May, 2021 at 10:39 AM