Chula Points are added to your balance only after a payment was confirmed through our third-party vendor, Plaid, and was verified as a qualifying purchase under a reward offer you joined. 

This process can take up to 10 business days and the Chula Points should appear in your account in the app once it’s done.

If by the end of the 10 business days you still haven’t received your Chula Points, please contact for support.